Responsible Gaming

Gambling issues can negatively affect mental well‑being, leading to depression, heightened anxiety, or even suicidal thoughts. These problems may also damage relationships, affect performance at work or in school, and result in serious financial struggles or illegal behavior.

Gambling is meant to be an enjoyable form of entertainment, not a way to earn income.

Unfortunately, in some instances, gambling can evolve into a serious problem. We genuinely care about our customers and make every effort to provide a safe and trustworthy environment where they can enjoy our services without adverse consequences.

Our company strictly prohibits underage gambling (for individuals younger than 18).

We do not advertise or market our services to minors or to those deemed mentally vulnerable.

We guarantee that none of our advertising, sponsorship, or promotional activities contain any information that is aimed at attracting underage individuals to our service.

If you share a computer or device with minors, it is vital to ensure that they do not have access to usernames, passwords, or banking details.

There are special software tools available for restricting access to gambling websites, such as NetNanny and Cyber Patrol.

We routinely verify the ages of our customers to confirm that every player has reached the required legal age.

In certain cases, if we cannot confirm a customer’s age, we request additional information or documents as proof that the person is of legal gambling age.

Accounts may be restricted, and any available funds can be temporarily frozen until we have received the necessary confirmation.

The legal age for gambling is defined by the laws of your country, and is generally 18 years.

Customers are responsible for ensuring that their registration with WinWin BD is legally compliant.

All of our advertising and promotional campaigns are conducted responsibly, providing accurate information about the services we offer. Customers are informed about their winning odds and associated risks. All services require payment, and we do not encourage reckless or excessive spending.

To understand your risk of developing a gambling addiction, ask yourself the following questions and respond with “Yes” or “No”:

• Is your spending becoming uncontrollable?
• Do you borrow money or resort to theft to continue gambling?
• Are you spending less time with family and friends?
• Do remarks from others about your gambling habits irritate you?
• Have you lost interest in your hobbies or regular leisure activities?
• Do you feel depressed or have thoughts of suicide due to losses?
• Have you ever lied about the time or money you’ve spent gambling?

If you responded “Yes” to most of these questions, you may be dealing with a gambling problem.

It is never too late to acknowledge an addiction and seek help. We respect and value our customers and will never support behavior that leads to serious problems. Here are some suggestions to help reduce the risk of gambling addiction:

• Never treat gambling as a primary source of income;
• Set a limit for both the time and money you are willing to spend and stick to it;
• Only gamble with money you can afford to lose;
• Never chase your losses;
• Avoid gambling when you are under the influence of alcohol or drugs, or when feeling depressed.

We offer a voluntary self‑exclusion service for customers who want to set boundaries on their gambling activity. You can request to restrict or close your account for a period of 1 month, 6 months, or 1 year.

Once the self‑exclusion is activated, your account will remain closed for the selected period, and you can regain access only after it has ended.

If you wish to remove restrictions earlier, you can submit a request, although the final decision rests with the Company.

If you’d like to set limits on your online activity, contact us at support‑en@winwin.bet. You can adjust the maximum stake or deposit limits at any time, with changes becoming active 24 hours after your request.

During the self‑exclusion period, you must not open new accounts, and you accept that the Company is not responsible for any losses or activity if you continue gambling or open an account under a different name or address. In rare cases, accounts may be reactivated before the self‑exclusion period ends.