Safe play is the most important thing at WinWin. That’s why we have a strict Know Your Customer (KYC) policy that is in line with international rules for stopping fraud and money laundering. Your verification helps us make sure that all of our transactions are safe, that all of our players are real, and that all of your winnings are safe.
To complete verification, we may request the following documents:
- Proof of Identity: A valid government-issued photo ID such as a passport, national ID, driver’s license, or any other approved document;
- Proof of Address: A recent utility bill, bank statement, tax letter, or government-issued correspondence that clearly shows your name and address;
- Phone Number Confirmation: A quick SMS confirmation to verify your mobile number;
- Source of Funds (if required): In some cases, we may ask for additional documents to confirm that you’re using your own legal funds. This may include bank statements or screenshots of payment methods used.
All uploaded documents must be clear, unedited, and fully readable. In some cases, we may ask for a selfie with your ID to confirm ownership. If there are inconsistencies or signs of manipulation, further checks will be carried out, and our fraud department may step in.
Your data is encrypted and securely handled during the entire process. The KYC review usually takes up to 72 hours, but in most cases, it’s completed much faster.
Completing verification ensures that you can withdraw your winnings without delays and enjoy full access to all features on WinWin.
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